Refund policy
Return & Refund Policy
Effective Date: July 30, 2026
Thank you for shopping with BWrightArt. We take pride in creating and offering high-quality artwork and creative services. Please read our Return & Refund Policy carefully before making a purchase.
By placing an order through www.bwrightart.com, you agree to the terms outlined below.
Original Artwork
Due to the unique nature of original artwork, all sales of original paintings are final.
If your artwork arrives damaged during shipping, please contact us within 7 days of delivery at Belina@bwrightart.com and include:
- Your order number
- Photographs of the damaged packaging
- Photographs of the damaged artwork
We will work with you to resolve the issue through a replacement, repair, insurance claim, or refund when appropriate.
Fine Art Prints
If your print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Eligible items may be replaced or refunded at our discretion.
We do not accept returns for buyer's remorse or incorrect orders placed by the customer.
Children's Book Illustration & Custom Artwork
Because commissioned artwork and illustration services are created specifically for each client, all deposits and payments for custom work are non-refundable once work has begun.
Any refund exceptions will be governed by the signed client agreement.
Workshops & Events
Workshop and event registrations may be canceled up to 7 days before the scheduled event for a full refund unless otherwise stated.
Cancellations made within 7 days of an event may not be eligible for a refund.
If BWrightArt cancels or reschedules an event, participants will be offered either:
- A full refund, or
- A credit toward a future event.
Return Eligibility
Returns are accepted only when:
- The item arrived damaged or defective.
- The incorrect item was shipped.
- We approve the return in advance.
Returned items must be unused and in their original condition whenever possible.
Return Shipping
If a return is approved, we will provide instructions for returning the item.
Customers are responsible for return shipping costs unless the return is due to our error or a damaged product.
Please do not return any items without first contacting us for return authorization.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.
Exchanges
We replace items only if they are damaged, defective, or incorrect.
If you need an exchange, please contact us at Belina@bwrightart.com.
Order Cancellations
Orders for physical products may be canceled before shipment.
Once an order has shipped, it cannot be canceled and will be subject to this Return & Refund Policy.
Custom commissions and illustration projects may not be canceled once work has begun unless otherwise stated in a signed agreement.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
BWrightArt
Website: www.bwrightart.com
Email: Belina@bwrightart.com