BWrightArt — Return & Refund Policy

Effective Date: October 22, 2026

Thank you for shopping with BWrightArt, an art brand operated by Wright Haven Creative Events, LLC, a Florida limited liability company.

We take pride in offering original artwork, fine art prints, creative merchandise, and professional artistic services.

Please review this Return & Refund Policy before making a purchase. This policy explains the conditions for returns, refunds, exchanges, and cancellations.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer protection laws.

1. Original Artwork

Because original paintings are unique, one-of-a-kind works of art, all sales of original paintings are final, except where otherwise required by law or expressly agreed in writing.

We do not accept change-of-mind returns on original paintings.

Damaged or Incorrect Artwork

If your artwork arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at Belina@bwrightart.com.

Please provide:

• Your order number.

• Photographs of the artwork.

• Photographs of the packaging, including any visible damage.

• A brief description of the issue.

We will review the circumstances and work toward an appropriate resolution, which may include repair, replacement when possible, or a refund.

Any shipping insurance claim will be handled as appropriate and will not eliminate remedies available to the customer under applicable law.

2. Fine Art Prints

Fine art prints are generally not eligible for change-of-mind returns or exchanges.

We do not accept returns solely because a customer changes their mind or orders an incorrect size.

If a print arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs.

After reviewing the issue, we will arrange an appropriate resolution, which may include replacement or refund.

3. Print-on-Demand Merchandise

Certain BWrightArt products are manufactured and fulfilled by third-party print-on-demand partners.

These products may include apparel, accessories, bags, stationery, and other merchandise produced specifically for each order.

Because these products are made to order, we generally do not accept returns or exchanges for:

• Buyer's remorse or change of mind.

• Incorrect size selected by the customer.

• Incorrect color selected by the customer.

• Other customer ordering errors.

Damaged, Defective, Misprinted, or Incorrect Products

Please contact us within 30 days of delivery at Belina@bwrightart.com.

Include your order number and clear photographs showing the problem.

We will review the issue and coordinate with the fulfillment provider when necessary to arrange an appropriate replacement or refund.

Our fulfillment partner's policies do not override any legal obligations owed to customers.

Do not mail products back without contacting us first. If a return is required, we will provide instructions and the appropriate return address.

4. Children's Book Illustration and Custom Artwork

Children's book illustration, commissioned artwork, and related creative services are customized for individual clients.

These projects are governed by their respective written client agreements.

Deposits, milestone payments, cancellation terms, and refund eligibility are determined by the applicable signed agreement and the work completed.

Once work has begun, payments attributable to completed work and authorized project expenses may be non-refundable, as provided in the client agreement and permitted by law.

Any unearned payments, cancellation obligations, or refunds will be handled according to the applicable agreement and governing law.

If a signed client agreement conflicts with this general website policy, the signed agreement will control the project to the extent permitted by law.

5. Workshops and Events

For workshops or events sold through BWrightArt, the following cancellation rules apply unless different terms are disclosed at registration:

• Cancellations requested at least 7 days before the scheduled event are eligible for a full refund.

• Cancellations requested fewer than 7 days before the event may not be eligible for a refund.

• If BWrightArt cancels an event, participants will be offered a full refund.

• If an event is rescheduled, participants may accept the new date or request a refund.

Any additional event-specific cancellation terms will be disclosed before registration.

Events sold directly by Wright Haven Creative Events, LLC through its separate website may be subject to that website's event policies.

6. Return Eligibility

Returns, refunds, or replacements may be considered when:

• An item arrives damaged or defective.

• An incorrect product is delivered.

• The product qualifies under a specific provision of this policy.

• BWrightArt expressly approves a return.

• A return, refund, or other remedy is required by applicable law.

Where a physical return is necessary, customers should keep the product in its original condition and packaging whenever reasonably possible.

7. Return Shipping

Customers must contact BWrightArt before sending a product back.

If a return is approved, we will provide the appropriate shipping instructions.

For approved discretionary returns, customers may be responsible for return shipping costs.

When a return is required because of our error or a damaged, defective, or incorrect product, we will provide an appropriate remedy, including applicable shipping costs where required by law.

8. Refund Processing

After reviewing an eligible refund request, we will notify the customer of the outcome.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in the customer's account may depend on the payment processor and financial institution.

Refunds required by applicable law will be processed within the legally required timeframe.

9. Exchanges

We generally do not offer exchanges for change of mind, incorrect sizes, or customer-selected colors.

If a product arrives damaged, defective, misprinted, or incorrect, we may arrange a replacement or refund as appropriate.

Original paintings are unique and may not be replaceable with an identical work.

10. Order Cancellations

Physical Products

Orders that have not entered processing or fulfillment may be eligible for cancellation.

Print-on-Demand Products

Print-on-demand orders may be canceled only while cancellation remains available through the fulfillment process, subject to applicable law.

Once production has begun, cancellation may no longer be possible.

Original Artwork

Original artwork orders may be canceled before shipment if approved by BWrightArt. Change-of-mind cancellations are not guaranteed.

Custom Artwork and Illustration

Cancellation of commissioned artwork, children's book illustration, and other custom services is governed by the applicable signed client agreement.

11. Incorrect Shipping Information and Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

If a package is returned because of an incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before reshipment.

We will review undeliverable orders individually and comply with any applicable legal refund or delivery obligations.

12. Customer Rights

This policy does not exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be waived.

Nothing in this policy prevents customers from seeking remedies available under applicable consumer protection laws.

13. Contact Information

For questions about returns, refunds, cancellations, or product issues, please contact:

BWrightArt
Operated by Wright Haven Creative Events, LLC
Florida, United States

Email: Belina@bwrightart.com
Website: www.bwrightart.com

Please include your order number when contacting us about a purchase.

© 2026 BWrightArt — Operated by Wright Haven Creative Events, LLC.